Capabilities · The core engagement
The web team you don’t have to hire.
Hosting, security, maintenance, content updates, and ongoing development — the whole job an in-house web person does, under one flat monthly engagement.
Delivered by someone you know by name, and measured by instruments you can check yourself. The numbers beside this paragraph are from this website, which runs under the same engagement.
Hosting & operations
Fast, monitored, TLS handled, backups verified. Uptime is our problem before it is your inbox’s.
Security
Updates applied on a schedule, exposure checked daily. Incidents are ours to handle, not yours to escalate.
Content updates
Send the change, it gets made. Every request has a reference number and a status you can see.
Ongoing development
New pages, new features, and fixes happen inside the engagement — not quoted piecemeal each time.
Forms that stay clean
Content-level spam screening with no CAPTCHA and no image puzzles — nothing for a screen reader to fight. Suspicious messages are flagged, never silently dropped.
Measured, not remembered
Monitor checks accessibility, performance, links, email deliverability, and TLS every day. Analytics measures traffic first-party, without cookies.
Looking Glass captures the full HTML and CSS of your key pages nightly, so a changed link destination is visible even when the page looks identical.
Requests have a number
Work goes through your Client Portal: a reference number, a five-step tracker, and the full correspondence in one place.
No email thread that goes quiet. Prefer to talk it through? Book a call and the ticket gets opened from it.
A report you can check
The monthly service report is compiled from those systems rather than written from memory, so every number in it traces back to a measurement.
That’s the difference between a vendor saying the work happened and a vendor showing it.
Terms, in one breath
Month to month, with no multi-year lock-in. Everything you own exports in one click in open formats, and the handover procedure is written into the agreement from day one.
The full agreement is published on this site — read it before you ever talk to us.
Public institutions outlive their vendors, their staff, and their websites. The record of the work should too.
How records and handover workOne engagement, one person accountable for it.
Book a call to talk through what your site needs — or run the free audit first and bring the results to the conversation.