How a request works
Open a request in two fields — what you expected, what you're seeing — or skip the form entirely and book a call; we'll open the ticket from it. Every request gets a reference number, a five-step tracker, and the full correspondence in one place.
Walk through it — seeded with sample data
Try it
The demo portal is the same system your organization would actually use, seeded with sample data. No signup, nothing to install.
Walk through the demo portal →What lives here
- Every support request — status, full correspondence, reference number
- Your Looking Glass archive and search
- Your Analytics dashboards
- Event guest lists, exportable as CSV
- Sign-in by one-time email link or passkey — no password to weaken, nothing to phish
Staff turnover doesn't erase institutional memory here — a new communications director inherits the whole request history, not a blank inbox.
Included, not sold
The portal isn't a product you evaluate; it's where working with LFW happens. Hosted by us, included with the management engagement, and your website stays exactly where it is. Each month it also delivers the service report — the standing account of the work.