Capabilities · Records
Your records stay yours, in a form you can actually take.
Public institutions outlive their vendors, their staff, and their websites. The record of the work should too.
Everything on this page is standard practice on every engagement — and worth asking any vendor about before you sign with them.
Export — one click, open formats
Every request, document, guest list, and analytics table in your portal exports on demand as CSV, zip archives, or plain files.
Nothing you own requires our software to read it. That is the test — not whether an export button exists, but whether the file opens without us.
Archive — your site’s history, kept
Looking Glass captures your key pages nightly — the full HTML and CSS, not just an image — and keeps the record.
How any page looked on any past date, and what its links pointed to. For a board question or a records request, the answer is a lookup, not an archaeology project.
Access — credentials in your accounts
Domain, hosting, and third-party credentials are held in your organization’s own accounts, with our access granted from them — not the other way around.
The portal itself has no password to lose: you sign in with your own passkey or a one-time email link.
Agreement — handover written in
The engagement is month to month, and the handover procedure is part of the agreement from day one rather than a negotiation at the end.
The full services agreement is published on this site — read it before you ever talk to us.
None of this is unique to us, and it shouldn’t be. Four questions worth putting to whoever runs your website — including us.
- “Can I export everything myself, today?” Not “will you send it to me” — can you do it without asking.
- “Whose account is the domain in?” If the answer is the vendor’s, that’s the whole leverage question answered.
- “What did this page say last March?” Somebody will eventually need to know, usually under a deadline.
- “What happens on the day we leave?” If it isn’t written down now, it gets negotiated at the worst possible moment.
Ordinary practice, written down.
Book a call to talk through how your records would be kept and returned — or read the agreement first; it’s already public.