Government

Government websites and online services.

We build and run city, town, county and special district websites, and the services residents use on them.

The pages residents use every day
Tested to WCAG 2.1 AA
A written report every month

Request a quote How to buy

The homepage of the City of Wrenfield, a fictional city: a boil-water alert bar, the question “How can we help you today?” over a search field, and task cards for paying a bill, reporting a problem and finding a meeting. — Wrenfield, a fictional city LFW built and runs as a working demo. Visit it.

Wrenfield, a fictional city LFW built and runs as a working demo. Visit it.

What residents come to do.

Most visits are an errand. We keep those pages fast, plain and working on a phone, because that is where most residents open them.

Pay a bill
Every bill the city takes, on one page, with the card fee stated before anyone pays.
Report a problem
Potholes, streetlights and missed pickups, with 911 first for anything dangerous.
Find the agenda
The council agenda as a readable page, not only a scanned PDF.
Read the alert
A boil-water notice on every page, posted by city staff without waiting for a vendor.

Pages from Wrenfield, a fictional city, on a phone.

Run it on the LFW Platform.

Residents apply, request and report from your website. Staff work each one to a decision.

Get started Every workflow on the Platform

The Title II web rule

168 days.

Until April 26, 2027, when state and local governments with a total population of 50,000 or more must meet WCAG 2.1 AA on their websites, apps and documents. Smaller governments and special districts have until April 26, 2028, 534 days away.

We test, fix and retest, and plan the work around your date. We never promise compliance by a date.

What the Title II rule means for your website Accessibility testing and fixes

Dates from the Department of Justice’s interim final rule of April 20, 2026 (Federal Register 2026-07663).

Live demo

See it working.

A fictional city, built by LFW on WordPress. Click through it the way a resident would.

City, fictional City of Wrenfield Tasks first on the homepage, a meetings center with agendas and minutes by board and year, an alert bar staff can post in a minute and a trash-day lookup by address. Browse the site of City of Wrenfield

The city, its people and its notices are invented. The courthouse photo is a real one, credited on the page. Your site gets a design of its own.

Works with the systems you already run.

We link, embed or connect the tools your departments use, and keep them working after every update.

Agendas and meetingsLegistarCivicClerkBoardDocs
Recreation and registrationRecDeskActiveNet
MapsArcGIS
Email and text alertsGovDeliveryMailchimp
PaymentsYour payment processor
AnalyticsGoogle Analytics 4Search Console

Monthly report

A record you can file every month.

Requests completed and how fast, accessibility results, uptime, what changed and the decisions waiting on your staff. Written for the person who signs the invoice.

Read a sample report What the retainer includes

Monthly report · August 2026

City of Wrenfield

wrenfield.lfw.com · Prepared September 1, 2026 by LFW

100%UptimeNo outages or slowdowns
9 of 11Requests completed1 in testing, 1 waiting on your decision
2 hrsTypical first responseCounted in business hours, Eastern
100Automated accessibilityOut of 100, up from 97 in July

What we did

Aug 4Post the August 11 City Council agendaSame day
Aug 5Boil water notice for the Northgate area1 business hour
Aug 10Fall leaf collection schedule page2 business days

Sample report for a fictional organization.

Security and hosting, in writing.

What your IT department will ask, answered before they ask it.

Hosting in your name

A managed host with staging and 24/7 host support, on an account your agency owns.
Backups and restores

Automated host backups. We check they run, and restore from one if the site is compromised.
Firewall and DDoS

Wordfence Premium on the site, and Cloudflare’s web application firewall and DDoS mitigation in front of it.
Accounts and sign-in

Individual logins with multifactor sign-in. No shared passwords.
Updates and patches

WordPress core, plugins and themes every month. The firewalls block known attacks in between.
Data location

A United States data center when your contract requires it, named in writing.

How we protect client sites

Your website stays yours.

Every website account is in your agency’s name from the first day. If you leave, the next vendor picks up where we stopped.

The LFW Platform is hosted by LFW, and your records export in full.

Moving off a proprietary platform or site builder is a rebuild, at a fixed price.

Who owns whatCity of Wrenfield, sample

Open-source softwareWordPress or Drupal, which any qualified vendor can run after us. Any vendor
Your accountsDomain, hosting and administrator accounts in your agency’s name from the first day. Your agency
Your codeThe site’s code in a repository your agency owns, with a record of every change. Your agency
A clean exitThirty days’ notice, access returned at no charge and a handover package for the next team. No fee

The free LFW account for a fictional town, with demo data: a Courses panel with progress bars for one completed course and two in progress, beside the site’s scores, open requests and the team. — Courses in the free LFW account, for a fictional town with demo data.

Training and handover

Your staff keep publishing.

At launchEditor trainingLive sessions for your editors on publishing, roles and approvals, recorded for later.
AlwaysWritten guidesHow to publish, update a page and post a document, written for your site.
As staff changeNew editorsAccounts, roles and a short walkthrough for each new person, as a small request.
At the endHandover packageHow everything is set up, what depends on what and where each account lives.

Search, including AI search

Be the answer to the search.

People start with a search box, not your homepage. We name pages for what people type, keep every old link working and mark pages up so search engines and AI answer engines can read them.

Old links kept. Every old address redirected at a migration, so bookmarks and search results keep working.
Structured pages. Clear titles, headings, sitemaps and structured data that search engines and AI answer engines read.
Findable content. Plain-language pages named for what people search, such as “pay a water bill.”
Measured in your account. Search Console and Google Analytics 4 in your agency’s name, explained in the monthly report.

/utilities/payments/301/pay/

Buy the way you already buy.

Everything a purchasing file needs, on one page.

How to buy

LFWVendor facts

Your contract: We work under your contract, purchase order and purchasing rules.
Registered vendor: Virginia eVA vendor SUP364899. SAM.gov active, UEI VBCGH1QLKSB1, CAGE 25DX4. UK supplier number (PPON) PNNL-8598-DTXN. NAICS 541511.
Business hours: Monday to Friday, 9 a.m. to 5 p.m. Eastern (6 a.m. to 2 p.m. Pacific), excluding federal holidays.
Insurance: General liability, professional liability, and cyber coverage at the limits your contract names, bound at award and certified before work begins.

Public colleges and universities?

The same Title II rule, with departmental sites, campus sign-in and security questionnaires of their own.

Higher education

Embassies and consulates?

Online appointment booking, a page for every consular service and approved information in every language.

Embassies and consulates

Who you work with

More than 40 public websites, one administrator.

Leland Fiegel Founder. WordPress administrator for Arlington County Government (2017), responsible for more than 40 public-facing websites: operations, updates and security patches.

Leland’s prior work.

About LFW

Purchasing questions.

Can you provide an Accessibility Conformance Report or VPAT?

Yes, for the templates and tasks we test, when your solicitation or contract asks for one. It names the standard, what was tested, and the method.

Do you use accessibility overlays or widgets?

No. We fix the page itself: its code, content, and documents. An overlay adds a script on top and leaves the errors in place.

Can you make our PDFs and agendas accessible?

Yes. New agendas, minutes, and notices are posted as accessible pages, a routine request under the retainer. Older documents that people still use are rebuilt at a fixed price per document.

Can our staff update pages without calling you?

Yes. Your editors keep their own logins and publish within the roles you set. We train them at launch, write guides for your site, and handle whatever they would rather send us.

Do you use AI on our site or our data?

We use AI tools, including Claude, to draft and check work. Client data is never used to train models, and a person reviews every output before it reaches you.

What does it cost?

The monthly fee depends on the number of sites and pages, integrations, languages and the response tier. Assessments and rebuilds are one-time fixed prices, quoted separately.

Can the site stay in our hosting account?

Yes, in an account in your agency’s name, on a managed plan with staging, command-line access, automated backups, and 24/7 support from the host. Hosting is billed by the host at its published rates: the cost is recurring, depends on your traffic, and you choose the plan size.

Do you work in Drupal?

Yes. We take on Drupal work, and Leland’s own record is on WordPress. Moving off a proprietary or custom platform is a rebuild, quoted at a fixed price.

What if the site is defaced at 7 p.m. on a Friday?

Call your host’s 24/7 support, which can restore the last good backup or put the site in maintenance mode, and send us a request in your LFW account. We start the next business day: we confirm the restore, close the known cause, and report what changed. Deeper investigation is quoted first.

Do you work with agencies outside Virginia?

Yes. The work is remote, and every request goes through your LFW account. When your contract calls for on-site meetings, travel is set out in the scope.

Send us the RFP.

The RFP or a link to it, or your website address and what needs to change. We reply within one business day.

Send the RFP Book a call

See everything we can do