Government Embassies and consulates
Fewer calls to the consular desk.
The answer is on the page before anyone picks up the phone.
- Appointments booked online
- Approved information in every language you publish
Sample booking. The embassy is fictional.
Appointments, booked online.
Set up on your own site, run by your staff, with nothing to install on their computers.
- Services and open slotsEach consular service with its own length, days and daily limit, so visitors only see times you can keep.
- Confirmations and remindersAn email when the visitor books, and a reminder before the appointment with what to bring.
- Reschedule or cancelA link in every email, so a missed appointment frees its slot instead of sitting empty.
- A daily list for the front deskWho is coming, when and for what, ready for your staff each morning.
- Closures and holidaysNational holidays and closures block the calendar and show a notice on every page.
- In your visitors’ languagesThe booking pages and emails in every language the mission publishes.
Run it on the LFW Platform.
Applicants and guests use it from your website. Consular staff work each request.
The answer, before the phone rings.
Most calls ask the same few things: what to bring, what it costs and when you are open.
- One page per servicePassports, visas, notary services and registrations, each with who qualifies, the fee and how long it takes.
- Document checklistsExactly what to bring, printable, so an appointment is not wasted on a missing form.
- Contact by topicA form that sends each question to the right section, instead of one inbox and a ringing phone.
- Search that finds the answerAcross services, notices and documents, in every published language.
Approved in every language.
A page can load perfectly and still show last year’s fee. We check that pages work; your consular section confirms the facts on them.
- Step 1The approved sourceYour consular section supplies the approved text, the effective date and the pages affected.
- Step 2Every language versionWe stage each version with the right navigation and language links. Your mission or translator checks the wording.
- Step 3Published and recordedWe verify the live pages and record the approvals, so the next officer can see what changed and why.
The mission approves every word.
- Consular staffHours, fees, eligibility, emergency contacts and approval of every fact on the site.
- The mission or its translatorTranslation, terminology and final approval in every published language.
- LFWPages, booking, language versions, checks, a record of each change and who has access. Ministry systems stay with whoever runs them.
Who you work with
Public information, kept current.
Leland Fiegel Founder. WordPress administrator for Arlington County Government (2017), responsible for more than 40 public websites, and later on the in-house team behind more than 100 WordPress sites at Stand Together. Based in Arlington, a short ride from Embassy Row.
Leland’s prior work.
About LFWQuestions.
Do you translate consular guidance?
The mission supplies or commissions translations and approves each version. We build the language structure and publish the approved text. English is our working language.
Can the booking connect to our ministry’s system?
Sometimes. It depends on what the ministry’s system allows and what data it would carry. Any connection gets its own review of requirements, data handling and hosting before we quote it.
Can you host visa applications or emergency services?
No. Application processing, official records and emergency response are outside routine site work. The site links to the ministry’s own systems for those.
What does the booking ask visitors for?
Only what the appointment needs, such as a name, an email address and the service. Old bookings are deleted on the schedule the mission sets.
What happens when staff rotate to a new posting?
Access is reviewed at each change, and the site keeps a written record of what changed, who approved it and what it depends on, so the next officer starts with the full picture.
What hours do you work?
Monday to Friday, 9 a.m. to 5 p.m. Eastern (6 a.m. to 2 p.m. Pacific), excluding federal holidays. We do not offer after-hours or on-call coverage.
Tell us where the calls come from.
Send your website address and the questions your staff answer most. We reply within one business day.
See everything we can do