Web Operations
Retainer.

Your monthly fee is quoted for your organization. The number of sites, publishing pace, complexity of the systems, and response target all affect the scope. Once agreed, the fee is fixed in writing before work starts; we do not bill by the hour.

Request a quote for a preliminary monthly range or the focused questions needed to establish one. The request is free, with no obligation.

No meeting is required. Send a quote request and we can review your public website and follow up by email. If you prefer to talk through the situation, book a call.

Either route leads to a written scope and quote for approval before an engagement begins.

Start with your website address and a short description of what you need. Useful context includes:

• How many websites your team manages
• How often you publish and request changes
• Important features, such as member access, donations, or registration
• Your current host and connected services
• Your preferred response target and any deadlines

You do not need a technical specification or private account access for the initial range. If something is unclear, we ask focused follow-up questions.

Bring the site and what feels difficult, even if that is simply a lack of time. Our team can review the site and suggest practical priorities through a Continuous Improvement Plan.

You decide which recommendations to act on. Agreed routine changes go into your request queue; larger work receives a separate fixed quote for approval.

Some features depend on services with their own charges. We explain those costs as part of the proposed approach, including:

• Payment processing fees from providers such as Stripe
• Hosting or subscriptions for a community platform such as Discourse
• Plugin licenses, email services, paid APIs, and other provider fees

Your agreement identifies what is included, what you pay a provider directly, and anything LFW resells. Larger builds and custom development also receive a separate fixed quote before work begins.

The retainer runs month to month. Either side can end it with thirty days’ written notice. The published Services Agreement and your signed Order Form set the terms.

Your content, data, and organizational accounts remain yours. Deliverables created specifically for you belong to you once paid, subject to the software licenses in the agreement. LFW retains its general tools and frameworks; using a hosted service does not transfer ownership of that service.

We return your credentials, account access, and repository access at no charge and reasonably cooperate with an orderly handoff for thirty days after termination.

Work such as data exports, migration assistance, or walkthroughs for your next provider is separately scoped and quoted for your approval. Transition work requires all undisputed amounts to be paid, as described in the Services Agreement.

Hosted tools need an ongoing service to operate. Availability, included features, fees, and any option to continue separately are agreed for the particular tool before it is enabled. A product preview does not mean the tool is included in every retainer.

We discuss the practical exit path when choosing the tool. Continuing the hosted service needs an agreement; replacing it, such as rebuilding a hosted form in Gravity Forms, may require a separately quoted project and a plugin license.

On a managed host you approve and LFW confirms can support the work. Kinsta and Pressable are examples, not the only choices. We approve the specific plan and setup, not just the company name.

For WordPress, we generally look for:

• WP-CLI and SSH access
• A staging environment
• Individual delegated accounts
• Multifactor authentication
• Automated backups with a practical restore process
• Continuous infrastructure monitoring
• Documented crash recovery
• Real 24/7 technical support
• An established, well-regarded provider

Fast means a current PHP runtime, full-page caching and CDN support, enough resources for expected traffic, and no host-level bottleneck in staging or production measurements.

The hosting account stays in your name and you pay the host directly. We run the site; the host runs the servers and the uptime.

Monitor and Looking Glass check public pages remotely from LFW’s infrastructure, so they do not require a WordPress plugin. Your website can remain on a suitable host such as Pressable or Kinsta; we confirm access and the host’s configuration during setup.

Analytics and optional Replay use a first-party relay and a site script. Activity Logs uses a WordPress connector. We explain the installation, permissions, and any additional costs before enabling a tool.

A routine task takes up to thirty minutes of hands-on work. Requests are unlimited and worked one at a time per site, subject to fair use. Larger work, requests spanning systems, design, and custom development receive a fixed written quote and start only with your approval.

Standard targets acknowledgment of a new task within one business day. Priority targets acknowledgment within four business hours. These are response targets, not completion promises or guarantees.

Business hours are Monday through Friday, 9 a.m. to 5 p.m. U.S. Eastern Time, excluding U.S. federal holidays. Delivery depends on the work and queue position.

The retainer covers business hours and does not include after-hours support or on-call coverage. Your managed host is responsible for infrastructure, uptime, and its backup service. Any requirement beyond the published scope needs a separate agreement before you rely on it.

Your team can keep publishing through existing templates and agreed permissions. We can help clarify roles and the review process. A new publishing workflow or custom integration needs its own scope and quote.

You can run the free automated website check for a first look at public email settings and HTTPS, with optional homepage speed and accessibility checks. It is a useful starting point, not a security assessment or accessibility certification.

A commissioned full audit adds expert review of an agreed scope and is quoted separately. Neither is required to request a retainer quote.