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Maintenance

Maintenance for the website you already have.

We keep your site updated, backed up and checked, for one monthly fee.

  • Updates and security patches, with off-site backups
  • Uptime checked every minute, broken links found daily
  • Small changes included, bigger work at a fixed price first
  • Month to month, with 30 days’ notice to cancel
Start Maintenance Book a call

Sample summary. Your order form states your fee and terms.

What the fee covers.

One firm for the website you already have. Three plans. You set the priorities.

  • Maintenance We keep one site updated, backed up and checked, and make the small changes you send.
    • Updates and security patches
    • Off-site backups
    • Uptime checked every minute
    • Broken links found daily
    • Small changes included; bigger work at a fixed price, quoted first
    Request Maintenance
  • Maintenance with accessibility Maintenance, plus accessibility checked and fixed every month.
    • Everything in Maintenance
    • Every page checked for accessibility daily
    • Accessibility fixes every month
    • A quarterly report for your council or counsel
    • Small changes included; bigger work at a fixed price, quoted first
    Request Maintenance with accessibility
  • Managed accessibility For institutions with many PDFs and meeting videos. The fee follows the volume.
    • Everything in Maintenance with accessibility
    • Up to 100 PDF pages fixed each month
    • Captions on meeting video
    • An accessibility plan published on your site each year
    • Small changes included; bigger work at a fixed price, quoted first
    Request Managed accessibility

In every plan

  • Changes and support

    Small changes included. Bigger work gets a fixed price, quoted first. Done in the order you set.

  • Updates and patches

    WordPress core, plugins and themes monthly. The required firewalls block known attacks in between.

  • Continuous improvement

    We fix small problems we find without waiting to be asked. Bigger ideas come to you first.

  • Restore from backup

    If the site is compromised, we restore it from your host’s backup.

  • LFW Monitor

    Daily checks for accessibility, speed and links, and uptime every minute.

  • Page history

    Captures of your key pages, so you can see what changed and when.

  • One accountable owner

    We deal with your host, registrar and plugin vendors for you.

  • A monthly report

    Work done, updates applied, traffic and what to improve next.

  • Quoted separately Rebuilds, new features, migrations, deeper security cleanup and accessibility remediation beyond routine fixes. Each at a fixed price you approve first. Everything else we can do 
  • Billed at published rates Hosting, domains, your firewall service and Cloudflare are billed by each provider. Premium plugin licenses are billed by the vendor or through LFW, at the vendor’s published rate. Hosting is recurring, depends on your traffic, and you choose the plan size.
Read the service schedule 

Changes and support

What a change looks like.

Send requests in your LFW account. Small changes are included. Anything bigger gets a fixed price before we start. We work through them in the order you set.

More examples

  • Replace a PDF everywhere it is linked
  • Add alt text to a photo gallery
  • Change the homepage alert banner
  • Add a staff profile
  • Update office hours in the footer
  • Add an approval step before a page publishes
  • Fix a plugin conflict after an update
  • Add a form field and its email notice
  • Update a menu

Sample requests for a fictional town.

Preferred tools

The glue between your vendors.

Your site runs on a host, a dozen plugins and a registrar. We are the one accountable owner of all of it, and when a plugin falls short, we write the patch or the feature ourselves.

  • KinstaManaged hosting
  • CloudflareDNS, CDN, firewall and DDoS mitigation
  • Wordfence PremiumPlugin firewall
  • ACF Pro or Secure Custom FieldsEditing screens
  • LFW MonitorUptime, link and accessibility checks
  • Google Analytics 4Traffic, in your account
  • Managed hostingA staging site, command-line access, individual logins with multifactor sign-in, and automated backups.
  • A plugin firewallWordfence Premium, licensed for your site.
  • CloudflareYour domain on Cloudflare, with its web application firewall and DDoS mitigation turned on.

What every site needs.

We do not take on a site without these. If yours is missing one, we set it up with you before Maintenance starts, in your organization’s name.

How fast we respond.

Targets from the retainer schedule, counted in business hours: Monday to Friday, 9 a.m. to 5 p.m. Eastern (6 a.m. to 2 p.m. Pacific), excluding federal holidays.

  • You send a new request 1 business day Standard, to acknowledge it Priority 4 business hours
  • Something our work broke Same business day Standard, we start the fix Priority Same business day
  • Something else breaks Next business day Standard, we start the fix Priority Same business day
  • If the site goes down, your host’s 24/7 support is responsible for the servers, and we review the alert and follow up with your host during business hours.
  • Priority is a higher monthly tier, priced on your quote.
  • We do not offer after-hours or on-call coverage.

Monthly report

What you see every month.

One page: requests done and how fast, updates applied, how the site is doing and what needs your decision. Written to forward to a director or a board.

Read a sample report  Try the LFW account demo 

Monthly report · August 2026

City of Wrenfield

wrenfield.lfw.com · Prepared September 1, 2026 by LFW

  • 100%UptimeNo outages or slowdowns
  • 9 of 11Requests completed1 in testing, 1 waiting on your decision
  • 2 hrsTypical first responseCounted in business hours, Eastern
  • 100Automated accessibilityOut of 100, up from 97 in July

What we did

  • Aug 4Post the August 11 City Council agendaSame day
  • Aug 5Boil water notice for the Northgate area1 business hour
  • Aug 10Fall leaf collection schedule page2 business days

Sample report for a fictional organization.

Your first 30 days.

Work starts when you sign the order form. We agree on the schedule and access with you.

  1. Week 1Access and prioritiesName your requesters. We review the site and agree on what comes first.
  2. Week 2A working baselineLFW account, LFW Monitor and backup checks set up. First changes begin.
  3. Weeks 3 and 4A steady rhythmWe work through the queue in your order.
  4. Day 30ReviewYour first monthly report, and the decisions waiting on you.

Read the contract before you call.

Our services agreement and its service schedule are published in full, each with its date.

Services agreement  Service schedule 

Questions.

What does it cost?

Maintenance is one monthly fee per site, in a written quote before you start. Maintenance with accessibility and Managed accessibility cost more, because they include more work.

Small changes are included. Larger work is a separate project at a fixed price, quoted in writing first.

Read how to buy 
How are changes billed?

Small changes are included: posting a news item you supply, updating a staff page, changing a form or adding a redirect. Larger work, such as design or custom development, is a project at a fixed price, quoted first.

Can our staff keep updating the site themselves?

Yes. Your staff keep their own logins and keep publishing, and a vendor you already use can work alongside us. Before we start, we put in writing who handles what, including plugins and settings.

Can we keep our current host?

Yes, if it is a managed host whose plan meets the schedule: command-line access, a staging site, individual accounts with multifactor sign-in, automated backups, and 24/7 support. If not, we recommend one that does, such as Kinsta, in your organization’s name, and quote the move first.

The host bills you at its published rates. Hosting is recurring, depends on your traffic, and you choose the plan size.

Read the hosting requirements 
Do you work in WordPress and Drupal?

Yes. Leland’s own record is on WordPress, and we also take on Drupal and static sites. On a hosted platform, we tell you what we can and cannot change before you sign.

Does maintenance cover accessibility?

Maintenance with accessibility does: every page checked daily, fixes every month and a quarterly report for your council or counsel. Testing your key tasks with a keyboard and a screen reader is a fixed-price project. An automated score alone does not show that a site meets WCAG.

Accessibility and Title II 
Can you add approvals, translations, search or events?

Yes, on tools you already use or standard ones: approval steps that give every public change a named approver and a date, editing screens where staff fill in sections without breaking the layout, translated pages in Spanish and other languages, search across pages and documents, and event registration.

Setup is a fixed price, quoted first, and plugin licenses are billed by their vendors.

Rebuilds and projects 
What happens if LFW is unavailable?

Your hosting account and code repository are in your organization’s name from the first day. A written runbook in that repository, updated every month, describes how the site is set up and deployed, so another developer can pick it up. Your host’s support covers the servers around the clock.

See a sample handover package 

Start Maintenance for your website.

Send the address and the work you expect each month. We reply within one business day.

Start Maintenance Book a call
See everything we can do