Capabilities

Everything we can do.

44 things we do for websites that answer to the public, their members, their donors, or their clients. Pick what you need, or hand us all of it.

Run the website.

The Web Operations Retainer: one monthly fee, month to month.

Unlimited small changes Pages, posts, menus, images, and documents, sent from any phone and done in the order you set.
Updates every month WordPress, the theme, and plugins, deployed from version control and checked after each release.
Continuous improvement Small problems we find, fixed without waiting for a request.
Daily checks LFW Monitor: accessibility, links, speed, and security and email settings every night, uptime every minute. See it : Daily checks
Page history Nightly captures of your key pages, with changed links flagged even when the page looks the same. See it : Page history
Activity log Who changed what inside WordPress, with the value before and after. See it : Activity log
A monthly report What was done and how fast, how the site is doing, and what needs a decision. See it : A monthly report
The Client Portal Every request in one thread, from received to done. See it : The Client Portal
The glue between vendors Your host, Cloudflare, your plugin vendors, and your membership or CRM system, with one accountable owner.

Fixed price, quoted in writing before work starts.

Custom WordPress themes Designed for the organization, with layouts in ACF Pro or Gutenberg blocks, and the full source in a repository the client owns.
Rebuilds and migrations Every page, document, form, and link accounted for, with a URL map and redirects.
Plugins and custom features Custom functionality on the site you already have, written to WordPress coding standards.
Portals and directories Sign-in areas for members or residents, and searchable directories fed from your own system.
Intake and application forms Applications, requests, and inquiries that reach the right person, with a record of each.
Charts and maps from your data Dashboards and maps built from your spreadsheets and databases, with a text version for screen readers.
Site networks Many sites on one WordPress install or many, with shared templates and separate editors.
More than one language Pages, menus, and forms in the languages your audience speaks, with WPML or Polylang.
Site search Search across pages, documents, people, and events, set up on your own site.

The site works with the tools you already pay for.

Membership and CRM GrowthZone, ChamberMaster, Salesforce, and member sign-in from your system of record.
Events and registration The Events Calendar, Cvent, and Eventbrite, with calendars your staff run.
Donations and payments GiveWP and Stripe, with receipts and reports your finance team can use.
Courses LearnDash for training, certification, and continuing education.
Email marketing Mailchimp and Constant Contact signups that land in the right list.
Analytics Google Analytics 4 in your own account, with the events that matter to you.

Tested by hand, fixed in the code, retested, with a dated record.

Assessments Automated, keyboard, and screen reader testing against WCAG 2.1 or 2.2 AA.
Remediation Fixes in the templates, the content, and the code, never an overlay.
Conformance reports An Accessibility Conformance Report (VPAT) for the templates we test.
Accessible documents Agendas, minutes, and forms rebuilt from PDF as pages that read well on a phone.
Title II planning A plan around the ADA Title II date that applies to you, starting with the pages people use most.

A managed host, a WordPress firewall, and Cloudflare on every site we run.

Firewall and Cloudflare Wordfence or Patchstack, and Cloudflare’s web application firewall and DDoS mitigation.
Access reviews Individual accounts with multifactor authentication, each limited to what the work needs.
Activity logging Who changed what inside WordPress, to piece together an incident with the host’s access logs. See it : Activity logging
Recovery Restoring a compromised site from the host’s backup, with cleanup quoted first.
Security questionnaires HECVAT and similar reviews about our own practices, answered on request.

Found in search, fast on a phone.

Speed work Lighthouse and Core Web Vitals, with the images and scripts that slow each page fixed.
Search visibility Titles, descriptions, redirects, sitemaps, and structured data.
AI search Clear pages and structured data that AI search tools can read and cite.
Staff training Your team learns to publish in the templates, with written notes to keep.

Buy the way you already buy.

RFP responses We read the whole solicitation and answer each item it asks for.
Teaming Subcontracting under a prime contractor or an agency’s contract. See it : Teaming
Published agreements The services agreement and retainer schedule, public and dated. See it : Published agreements

Overflow development and white-label care, in your stack and under your direction.

Overflow builds Scoped builds and features delivered as a pull request your lead can review.
White-label or credited Your client stays yours. We contact them only when you authorize it.
Care for your clients’ sites Updates, small changes, and daily checks for the sites you launch.

The capability statement: company data, codes, core competencies, and key personnel, as a one-page PDF.

The same capabilities, shaped to how each kind of organization works and buys.

Send your website address and what needs to work better. We reply within one business day.