Who we serve Utilities
Websites for utilities.
Customers come to pay a bill, report an outage or a leak, find their pickup day and find out whether the water is safe.
Tarrowby Water District is fictional, an example site by LFW.
What residents come to do.
A utility’s site carries money and safety on the same page. A customer reading about a boil-water notice should not have to hunt for it under a bill-pay banner.
Pay a bill
Your billing portal one click from every page, with autopay, budget billing, rates and help paying beside it.
Outages and leaks
Report a main break or a line down, see the outage map and know who answers after hours.
Water quality and lead lines
The Consumer Confidence Report, the lead service line inventory and test results, as pages a customer can read on a phone.
Pickup day and what goes where
Trash and recycling day by address, holiday changes, bulk pickup and the drop-off sites.
Start, stop or move service
Service requests, new connections and meter permits, with the contractor standards that go with them.
Rates and the board
Rate studies, hearings and board agendas, so a rate change arrives with its reasons published.
What the law expects.
The rules that shape this kind of site, each linked to its source. We read them before we build, and your counsel has the last word.
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ADA Title II web rule
State and local government websites must meet WCAG 2.1 Level AA, special districts included, and so must the documents posted on them.
- Public entities with a total population of 50,000 or more.
- Smaller public entities and special district governments.
Dates from the Department of Justice’s interim final rule of April 20, 2026 (Federal Register 2026-07663).
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Water quality report
A community water system serving 50,000 or more people must post its current Consumer Confidence Report on a publicly accessible website.
Source: 40 CFR 141.155(f)
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Lead service line inventory
A water system serving more than 50,000 people must make its lead service line inventory available online.
Source: 40 CFR 141.84(a)(5)(ii)
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Open meetings
A public board posts notice and an agenda before it meets. Each state’s open-meetings law sets how far ahead and where, and the rules differ by state.
Source: Open Government Guide, Reporters Committee for Freedom of the Press
The example sites.
Fictional, built by LFW, with the tasks above on its homepage.
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Tarrowby Water District
Pay a bill, report a leak, water quality. Larger screenshot of Tarrowby Water District -
Sorrelport Public Power
Pay a bill, outage map, rebates. Larger screenshot of Sorrelport Public Power -
Maddock Ridge Solid Waste Authority
Pickup day, what goes where, bulk pickup. Larger screenshot of Maddock Ridge Solid Waste Authority
Built in.
LFW’s plugins for WordPress, free as each is released, chosen for what this kind of site does.
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LFW PDF Check
Open source on GitHub
Checks the Consumer Confidence Report, rate schedules and permit forms for screen-reader problems.
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LFW Multilingual
Built, not public yet
Bill help, outage notices and the water quality report in Spanish and the other languages your customers read.
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LFW Editorial Workflow
Built, not public yet
A rate notice goes live only after the finance director approves it, with a record of the approval.
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LFW Search
Built, not public yet
Answers “pay water bill” and “bulk pickup” with the right page, not a PDF from 2019.
Courses for your staff.
Free in LFW Academy, self-paced. No account needed to start.
- Whoever posts boil-water and outage notices Emergency Notices on Your Website About 90 minutes, in six lessons ending in a drill.
- Staff who write rate and service notices Writing for Residents About 45 minutes, in six short lessons.
- Staff who post the water quality report Accessible Content Basics About an hour, in seven lessons.
- Whoever holds the billing portal logins Shared Accounts and Offboarding About 90 minutes, in six lessons with tasks on your own accounts.
Moving your utility off a platform.
What the agreements say about renewal, notice and your data, and what moving takes, step by step.
What it costs.
Prices are the same for every kind of public institution.
Care, $250 a month
Updates and security patches, off-site backups, uptime checked every minute and broken links found daily. Cancel any time.
A site you made, kept
A site you make yourself in your browser is already built, so there is no setup fee: Care starts the month you keep it.
Projects, at a fixed price
An accessibility audit and fix plan is $3,500; a district rebuild is $9,500. Larger scopes and RFPs are quoted in writing.
Make a site for your utility, then keep it.
Make one in your browser and look around first. When you want to keep it, all we need is your email.
Check your inbox. If the address can receive mail, a link is on its way.